Refund & Cancellation Policy

1. Cancelling an order

• Before the kitchen accepts — you can cancel free of charge for a full refund.
• After acceptance, before cooking starts — cancellation is usually still possible; a small charge may apply if the kitchen has begun preparation.
• Once cooking has started — the order generally cannot be cancelled, as the food has been made specifically for you.

You can cancel from your order screen, or contact support if you need help.

2. When you are entitled to a refund

We will arrange a full or partial refund (or, at your choice, platform credit) in cases such as:

• The order was never delivered.
• The restaurant cancelled the order after you paid.
• Items were missing from your order.
• You received the wrong items, or items that were materially different from what was ordered.
• The food arrived in an unacceptable condition — for example spilled, spoiled or clearly unsafe.
• You were charged incorrectly.

3. When a refund may not apply

• The order could not be delivered because the address was wrong or you were unreachable.
• You changed your mind after the food was already prepared.
• Concerns about taste or preference where the item matches its menu description.
• Claims raised long after delivery without enough detail to investigate.

These are guidelines, not a blanket rule — we look at each case fairly and in line with applicable consumer-protection law.

4. How to raise a refund request

1. Contact support as soon as possible — ideally within 24 hours of delivery — with your order number.
2. Tell us what went wrong. Photos of incorrect or damaged items help us resolve things faster.
3. We review the request with the restaurant where needed and confirm the outcome, usually within 1–2 business days.

5. How refunds are paid

• Online payments — refunded to your original payment method, typically within 5–7 business days, depending on your bank or payment provider.
• Cash on delivery — refunded as platform credit or to a bank account / UPI ID you provide.
• Platform credit — applied to your account immediately and used automatically on your next order.

6. Coupons & credits

Where a discount or coupon was applied, refunds are calculated on the amount you actually paid. Promotional credits used on a cancelled order are returned as credit, not cash.

7. Need help?

For any refund or cancellation question, contact support@oakandsizzler.in or call +919999999999. You can also reach us through the contact page.